Shipping policy

This Shipping Policy applies to purchases made from Figure Nation ABN 84 596 792 262 through our website or any authorised sales channel.

Figure Nation is a small independent store operated in Australia. We take reasonable care to pack and ship collectible figures, statues, model kits and related products securely.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

Order Processing

For in stock items, we usually aim to process and dispatch orders within 3 to 7 business days after full payment has been received.

As Figure Nation is operated by a small team, dispatch times may vary during busy periods, public holidays, product release periods, supplier delays, courier delays, or where an item requires additional packing.

If there is a significant delay in dispatching your order, we will contact you where reasonably possible.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery address, item size, item weight and available shipping options.

Some large, heavy, fragile or oversized items may require an additional shipping quote. This may include resin statues, polystone statues, large scale collectibles, dioramas, display bases or bulk orders.

If additional shipping fees are required, we will contact you before dispatch.

Domestic Shipping within Australia

We ship to addresses within Australia using available postal or courier services.

Most orders will include tracking where available.

Estimated delivery times depend on the courier, delivery location and parcel type. Delivery to regional, remote or interstate areas may take longer.

Delivery timeframes are estimates only and are not guaranteed.

Pre-Order Items

Pre order items are not available for immediate dispatch.

When you place a pre order, the estimated release date or estimated arrival date shown on the product page is based on supplier, distributor or manufacturer information available at the time.

These dates may change due to manufacturer delays, supplier allocation, shipping delays, customs clearance, distributor delays, stock shortages or other circumstances outside our control.

Pre-order items will be dispatched after:

  1. The item has arrived with Figure Nation;

  2. The order has been fully paid;

  3. The item has been checked and prepared for dispatch.

If your order contains both in stock items and pre order items, we may hold the full order until all items are available. If you would like available items shipped separately, please contact us. Additional shipping fees may apply.

International Shipping

Figure Nation may offer international shipping to selected countries.

International customers are responsible for any customs duties, import taxes, clearance fees, government charges or other import related costs payable in their country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

Figure Nation is not responsible for customs delays, import restrictions, unpaid duties, rejected parcels or additional charges imposed by customs authorities.

If an international parcel is returned to us due to unpaid duties, incorrect address, failed delivery or refusal to accept delivery, the original shipping fee may not be refundable and additional return or redelivery fees may apply.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Figure Nation is not responsible for delays, failed delivery or lost parcels caused by incorrect, incomplete or outdated delivery information provided by the customer.

If a parcel is returned to us due to an incorrect address, failed delivery attempt or failure to collect the parcel, additional redelivery fees may apply.

Tracking

Where tracking is available, tracking details will be provided after dispatch.

Once an order has been dispatched, customers should monitor the tracking information and contact the courier directly for delivery updates, missed delivery instructions or collection arrangements.

If your parcel appears delayed or missing, please contact us and we will assist where reasonably possible.

Authority to Leave and Safe Drop

Some couriers may offer authority to leave or safe drop delivery.

If you request authority to leave, or if the courier leaves the parcel in a safe place according to their delivery process, you accept the risk of loss, theft or damage after the parcel is marked as delivered, unless otherwise required by law.

For high value orders, we may choose to use signature on delivery or another secure delivery method.

Packaging and Collector Box Condition

We take reasonable care when packing collectible items.

Depending on the item, we may use protective wrapping, padding, outer cartons, double boxing or other suitable packaging materials.

Please note that product boxes, art boxes, shipper boxes and outer packaging may have minor marks, dents, creases, shelf wear or handling marks caused during manufacturing, supplier handling, warehouse handling or delivery.

We aim to protect the product as much as reasonably possible, but we do not guarantee perfect outer box condition unless this has been expressly agreed in writing before purchase.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please provide:

  1. Your order number;

  2. Photos of the outer shipping carton;

  3. Photos of the product box;

  4. Photos of the damaged item;

  5. A clear description of the issue.

Please keep the shipping carton and packaging until the issue has been reviewed, as the courier, supplier or insurer may require evidence.

Damage claims are reviewed case by case in accordance with our Returns and Refund Policy and the Australian Consumer Law.

Lost or Delayed Parcels

If your parcel appears delayed or lost, please contact us so we can assist with a courier enquiry where possible.

Courier investigations may take time and the outcome will depend on the courier’s process.

Where a parcel is confirmed as lost, we will review the matter and provide an appropriate outcome in accordance with the Australian Consumer Law and any applicable courier coverage.

Bulky, Heavy or Fragile Items

Some collectibles, statues and large scale figures may be heavy, fragile or oversized.

These items may require special packing, additional handling, courier quotation or a freight surcharge.

If additional shipping charges apply, we will contact you before dispatch.

PO Boxes, Parcel Lockers and Collection Points

Some items may not be suitable for delivery to PO Boxes, Parcel Lockers or collection points, especially large, heavy, fragile or high value items.

If your order cannot be delivered to the address provided, we may contact you to request an alternative delivery address.

Store Pickup

Store pickup is only available if clearly offered at checkout or confirmed by Figure Nation in writing.

Please do not attend any pickup location unless your pickup has been confirmed.

Split Shipments

If your order contains multiple items with different availability dates, we may ship the order together once all items are ready.

If you request separate shipments, additional shipping fees may apply.

Contact Us

For shipping enquiries, please contact us:

Business name: Figure Nation
ABN: 84 596 792 262
Email: support@figurenationau.com
Phone: +61 0 450788944